Privacy Policy
Effective Date: July 16, 2026
Welcome to MiCasa 27 ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs the privacy policies and practices of our Website and the MiCasa Resident Mobile Application.
1. Information We Collect
As a premium student housing provider, we collect information that is necessary to secure your accommodation, verify your identity, and ensure the safety of our premises.
- Personal Identity Data: Full name, gender, permanent address, and contact details (phone number, email).
- Emergency Contacts: Parent or guardian phone numbers for emergency communication.
- KYC Documents: Government-issued identification such as Aadhaar Card, PAN Card, or Student ID.
- Biometric/Facial Data: Live selfies captured during the admission process for identity verification and access control (Gate Pass system).
- Financial Data: Billing details, transaction references, and payment history. (We do not store raw credit card or bank account numbers on our servers).
2. How We Use Your Information
We strictly use your information to operate our properties and provide you with a secure living environment:
- To process your hostel admission and allocate rooms/beds.
- To comply with local law enforcement regulations (e.g., Mandatory Police Verification for tenants).
- To send administrative information, such as digital invoices, OTPs, and policy updates.
- To manage daily operations like attendance tracking and maintenance requests.
3. Data Security & Storage
We implement state-of-the-art, military-grade security measures. Your highly sensitive documents (KYC Scans, Selfies) are not stored in public web directories. They are isolated in a Secure Vault accessible only via authenticated, time-limited cryptographic tokens (JWT). We do not sell your personal data to third-party marketers.
4. Data Retention and Account Deletion (Google Play Compliance)
We retain your personal information only for as long as you are an active resident, or as legally required by local housing and tax laws.
How to Request Data Deletion:
- If you have checked out and wish to have your account and data permanently deleted, you may submit a request directly through the Mobile App (Profile -> Settings -> Request Account Deletion) or by contacting your property manager.
- Upon verification, your profile, KYC documents, and selfies will be permanently purged from our Secure Vault, subject to mandatory government retention laws for tenant registries.
5. Contact Us
If you have questions or comments about this policy, you may email our Data Protection Officer at:
Email: privacy@micasa27.in
Phone: +91 99999 00000